Airlines is the second largest air carrier in the world and founded in 1930. American is considered a legacy carrier and that is key to my review.
I have flown American for many years and have noted a decrease in quality of experience. And through a successive number of events the air flight experience has decreased and the economics has been more precarious but each experience has been a continued decrease in service; increase in customer expenses.
The spike in petroleum prices shocked not just the cost of a gallon but passed a price chain that rippled through the economy and left U.S. legacy carriers scrambling for other revenues. The per piece baggage expense perhaps brought some incremental income but the average traveler just started carrying on all their luggage.
But American Airlines has not kept up pace with the needs and desires of the American consumer. Technology has not helped American to have more on-time flights, easier passenger on-boarding, and the total customer experience has gone retrograde.
My flights last year on American made me feel that I was on a start-up air carrier. I kept thinking—“how long have they (American Airlines) been doing this?” The lack of communication with customer, the lengthy and seemingly unexplicable delays were never addressed, and the flight attendants seemed so vacant or uninterested with helping to inform the cabin’s passengers of what was occurring.
American’s business model might be chipped away by carriers like Southwest and Virgin America and other carriers. Southwest being a much younger airlines has a younger way to deal with it’s business in a continued refreshing way—that passengers may even look forward to their flights. American Airlines is such a hard airline to fly that it makes you think—“I’m paying for my flights?”
*****
An abundance of travel reviews from an experienced traveler. And a plethora of wine reviews from wines regions around the world. Read more of my wine reviews:jamesthewineguy.wordpress.com © 2010 James Meléndez / Jaime Patricio Meléndez – All Rights Reserved. James the Wine Guy also on Facebook, Twitter and most major social medias.
See James the Wine Guy channel for videos on YouTube:
www.youtube.com/user/jamesthewineguy
jamesthewineguy.wordpress.com
jamesthefoodguy.wordpress.com
jamesthespiritsguy.wordpress.com
jamestherestaurantguy.wordpress.com
jamesthetravelguy.wordpress.com
jamesthedesignguy.wordpress.com
jamesandthecity.wordpress.com
jamesthemusicguy.wordpress.com
jamesthetechguy.wordpress.com
jamesthecustomerexperienceguy.wordpress.com
northamericanfoodproject.wordpress.com
jamesthemarketingguy.wordpress.com
jamesthebeerguy.wordpress.com
Version:1.0 StartHTML:0000000190 EndHTML:0000005384 StartFragment:0000002380 EndFragment:0000005348 SourceURL:file://localhost/Users/jamesmelendez/Desktop/AA%20flight%20experience.doAmerican Airlines is the second largest air carrier in the world and founded in 1930. American is considered a legacy carrier and that is key to my review.
I have flown American for many years and have noted a decrease in quality of experience. And through a successive number of events the air flight experience has decreased and the economics has been more precarious but each experience has been a continued decrease in service; increase in customer expenses.
The spike in petroleum prices shocked not just the cost of a gallon but passed a price chain that rippled through the economy and left U.S. legacy carriers scrambling for other revenues. The per piece baggage expense perhaps brought some incremental income but the average traveler just started carrying on all their luggage.
But American Airlines has not kept up pace with the needs and desires of the American consumer. Technology has not helped American to have more on-time flights, easier passenger on-boarding, and the total customer experience has gone retrograde.
My flights last year on American made me feel that I was on a start-up air carrier. I kept thinking—“how long have they (American Airlines) been doing this?” The lack of communication with customer, the lengthy and seemingly unexplicable delays were never addressed, and the flight attendants seemed so vacant or uninterested with helping to inform the cabin’s passengers of what was occurring.
American’s business model might be chipped away by carriers like Southwest and Virgin America and other carriers. Southwest being a much younger airlines has a younger way to deal with it’s business in a continued refreshing way—that passengers may even look forward to their flights. American Airlines is such a hard airline to fly that it makes you think—“I’m paying for my flights?”
*****
An abundance of travel reviews from an experienced traveler. And a plethora of wine reviews from wines regions around the world. Read more of my wine reviews:jamesthewineguy.wordpress.com © 2010 James Meléndez / Jaime Patricio Meléndez – All Rights Reserved. James the Wine Guy also on Facebook, Twitter and most major social medias.
See James the Wine Guy channel for videos on YouTube:
www.youtube.com/user/jamesthewineguy
jamesthewineguy.wordpress.com
jamesthefoodguy.wordpress.com
jamesthespiritsguy.wordpress.com
jamestherestaurantguy.wordpress.com
jamesthetravelguy.wordpress.com
jamesthedesignguy.wordpress.com
jamesandthecity.wordpress.com
jamesthemusicguy.wordpress.com
jamesthetechguy.wordpress.com
jamesthecustomerexperienceguy.wordpress.com
northamericanfoodproject.wordpress.com
jamesthemarketingguy.wordpress.com
jamesthebeerguy.wordpress.com
